By providing real time assistance, you can resolve issues at the point of sale enabling customers to complete their purchases. Live zCHAT also allows you to sell additional products and services by offering special deals and cross selling.
Reduce Shopping Cart Abandonment
Help your customers at the point of purchase. Place a chat button right on the shopping cart page. Or embed chat window on that page. There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site. By providing a live chat option to customers before they leave your site, you can considerably reduce abandonment rates.
Better Understand Customer Needs
Customers prefer live chat. By engaging customers instantly, your sales staff can ask more specific questions to better understand their needs. Customers can get answers to buying questions, enabling your sales staff to impact decisions at the point of purchase.
Increase Customer Confidence
Providing customers with the option to communicate with your company via live chat demonstrates a strong commitment to customer service and satisfaction.
Generate More Sales Leads
If a chat represents a potential sales opportunity that needs additional follow-up, create and capture contact information associated with the new sales lead, for later follow-up by phone or email.
Convert More Browsers to Buyers
Initiate proactive chats with visitors to greet them on your site and to communicate you are available to assist them however needed. Embed the live chat on all important pages, you can chat with customer directly, no need to click on any link, messages are preserved across the pages.
Get the Most of Your Online Marketing!
Online ad spending is booming - what are you doing to capitalize? With the increase in traffic from online ads, Zallas Technologies, Inc. with talented operators will turn your website into a virtual sales force giving customers live help. Identify visitors based on which pages they have visited, how long they remained on a page, the referrer URL, search term, and even how many times they've previously visited your site. Initiate live chats, or send an invitation to chat.
Articulate and Professional Service
You benefit from our Online Chat Response services by providing your customers with articulate and professional call center agents who care about your products and services. Our live chat professionals are trained to have your best interests at heart. Before they even begin to chat, we make sure that they have all the latest updates on your products and services as well as articulate communication skills that will allow them to chat intelligently with your customers.
With knowledgeable and friendly 'staff' at their fingertips, your customers will feel at ease and enjoy their shopping experience. This will aid in creating customer loyalty to your products and services and assist you in reaching your sales goals.
