Increase Customer Satisfaction by providing real human interaction and instant problem resolution, customers have a positive experience and are much more likely to return when making future purchases.
Increase Customer Satisfaction, Retention and Loyalty
As the web becomes a more popular shopping outlet, service responsiveness has become an increasing complaint. Provide your website visitors with instant live chat support for questions in the process of buying.
Real-time History
Live zCHAT allows your service and support staff on-demand access to the chat, visit and email history of each customer. This improves customer loyalty and customer satisfaction.
Reduce Support Costs Dramatically
Live zCHAT is more scalable and less expensive than phone support. Reduce your service call volume and wait time by up to 90%, at much less initial cost. One operator can handle more than five chats simultaneously, easily five times the productivity of a phone operator. Response time improves, teams become more efficient, call and email volume decrease, all by increasing the customer satisfaction.
