Feature List
Remain online for 24x7x365 (Only Live zCHAT provides this)
Live zCHAT provides trained, qualified operators for your site. If your operator is not available, then our operator will chat with visitor, and increase sales.
Monitor Live zCHAT operators chat
You can monitor, search and view the chat history of Live zCHAT provided chat operators.
Real time Text Chat and Site monitoring
Actively you invite your visitor to chat with you. You are 24x7x365 days at your customers call. No call missing, no sales delay and no pending support.
Monitor website traffic in real time
Monitor your website traffic in real time. Track visitors from where they came from and record various useful information such as IP address.
Extensive visitors information
Extensive visitor's details - which page visitor viewing, how long visitors stays on your web site, from where they are coming, what operating system and web browser using and country etc.
IP based, no visitor Login require for Chat
Your site visitors simply click the Live zCHAT icon on your website to chat with support executives in real-time. Simple and easy chat no plug-ins or downloads are required for your site visitors.
Hosted application software no specific platform require
Our solution is hosted application software. You do not require any specific requirement on your server or on your monitoring computer. Your monitoring computer requires only any web browser.
No download of Software and install mandatory
You can use web based interface to monitoring/chatting you do not require any software to download. Simply login and start monitoring and chat from any computer & anywhere.
Clear notification on chat request
Visual and audio notification - if any visitor request for chat -a ring sound and popup of your monitoring window notify you immediately about visitor chat request.
Multiple Support executives
You can have multiple support executives on different computers and different locations. Any time any where in the world
Offline messages
In case your support executives are offline, an offline/leave message graphic will be displayed on your site.
Chat history
Chat history is maintained across sessions. SO that you can track returning visitor, and refer to his history and provide more intelligent support.
Various Customizable options or template to choose
Various customizations are available for your chat pop window and graphics. We have various templates to choose for best match with your web site. The chat window can be embedded anywhere on your site.
Customizable visitor chat window
Visitor chat window is customizable to match your web site look and feel. You can change top graphic of chat window. You can resize, change color and font of chat window.
Proactive chat invitation
You can send a chat invitation to visitors of your web site to chat with you.
Chat Transcripts
Administrator can view the transcripts of previous chats, while they are chatting. Administrator have controls on all executives chat transcripts
Push Pages
Guide your visitors directly to web page or web site you want to show them or they are searching for.
Canned responses (Predefine responses)
You can have an numbers of predefine responses, on simple selections inserted in your chat box. Saves lot of time, makes easy to support executives and standardize your chat sessions.
Support Operators Reporting - Rating and Login time log
Reports on rating of Support Executives by visitors after chat and login/logout report of executives. Our application allow visitor to rate chat session. Application also keeps record of login/logout time of support operators
Fast and easy navigation
Designed using web 2.0 and Ajax technologies, for better performance, compatibility and stability.
Faster and easy in integration
Integration in three steps and start monitoring/chatting immediately from your website. No software download and installation. We can also configure your site and add live chat.
Chat transfer and Messaging to Other Executive
One executive can transfer running chat session to another support executive. Executive can send message to other executives. Executive can recent messages at their ease
Chat Sharing
Two executive can share one chat session. Chatting executive can invite other executive to participate in the current chat session.
Typing Status of visitor/operator during chat
Notification of typing status to either side. Support operator will be notified when visitor is typing and visitor also notified when support operator is typing.
Your own graphics for online/offline
You can place your own graphics from your own web site for your online or offline status instantly.
Proactive Pop-ups or proactively change visitor's browsed page
Send a pop-up window of special offer or change visitor current page with some special page you would like to show to visitor while visitor is on your web site.
SSL base tacking/chat code for secure pages
SSL base code to place on your secure pages. All chats are initiated from secure code pages will be on secure connection.
The list is long, we are continuously working on adding the features including eCRM, email Tracking and other enhancements. Our objective is to provide feature rich application for growing online business.
